Scammers are using new methods as they renew their calls to Grays Harbor PUD customers. PUD Customer Service staff have reported receiving phone calls from customers who were contacted by phone AND email threatening to shut off power if immediate payment is not made on accounts they claim are delinquent. In some cases, the contacts include recorded utility voice messages and letterhead in an attempt to appear legitimate.
“It’s a different, more sophisticated method by these scammers but the PUD’s message remains unchanged: the scams only work if you volunteer your personal information,” says Customer Service Director Katy Moore. “If you get an email or phone call threatening to shut off your power or containing account information you think is suspicious, call the PUD Customer Service office to report the scams and to check on your account status.”
Recipients of such fraudulent phone calls and mailings should under no circumstances agree to send money or give bank account, credit card or other personal information. Rather, customers are advised to immediately contact PUD Customer Service at 360-532-4220 to verify the claim.
The bottom line, it’s a scam, don’t call the numbers they provide to verify – you’re only playing into their scam. Call the Grays Harbor PUD Customer Service line at 360-532-4220 if you have questions about your account.