• Website sees improvements, residents completing Healthplanfinder Applications

    OLYMPIA, Wash. – Washington Healthplanfinder, the new online marketplace that connects Washingtonians to new health insurance plans and financial help, has continued to see great interest from individuals, families and small businesses statewide. Following planned maintenance, residents have reported better experiences shopping and enrolling in health coverage today at www.wahealthplanfinder.org.


    “Reports coming in from across the State indicate that Washington Healthplanfinder is running much more smoothly today,” said Richard Onizuka, Chief Executive Officer for the Washington Health Benefit Exchange. “Some individuals are still experiencing issues, so we’ve planned additional maintenance tonight to continue to refine our system to better meet the needs of our customers.”


    Paper applications are still available for those who are unable to access the site through community organizations or insurance brokers. For children, pregnant women, and family medical applicants who have an urgent need for health or prenatal care but who cannot use Washington Healthplanfinder, a downloadable, a paper application is available on the Health Care Authority website. The form contains a mailing address.


    The new marketplace has seen a steady stream of online visitors since launch as well as thousands of calls to the toll-free Customer Support Center at 1-855-WAFINDER. An updated data report will be released Friday, Oct. 4.

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  • Call center will answer questions on Washington health care exchange

    OLYMPIA, Wash. – A new call center opened this morning to answer your questions about Washington state’s new health care exchange, which goes into effect next month. The number is 1-855-923-4633
    The Spokane-based toll-free customer support line will have a live person to talk to about plan choices, costs and what kind of subsidies they might be eligible for.

    The call center, which will be staffed by 80 people, will be open from 7:30 a.m. to 8 p.m. Monday through Friday.

    The plans that will be part of the exchange are expected to be voted on by the board of the Washington Health Benefit Exchange this week.

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  • Washington state health exchange ready to launch

    SEATTLE (AP) – Officials launching Washington state’s new health insurance exchange have said they aren’t concerned that computer glitches, bad weather or even debates in Washington, D.C., over a possible government shutdown will stop people from signing up for health insurance when the marketplace debuts on Tuesday.

    “We’re not really worried about that,” said Michael Marchand, spokesman for the Washington Health Benefit Exchange, which runs the Washington state programs involved in President Barack Obama’s Affordable Care Act.

    They’re also not worried about being overwhelmed by consumer phone calls or Internet traffic or even political protests when the exchange opens, he said.

    “This is a long-awaited step forward for our country and our state,” Gov. Jay Inslee said during a news conference in Olympia. “Despite the shenanigans happening in Washington, D.C., today, we’re ready to go in the state of Washington tomorrow.”

    State Sen. Karen Keiser says the Affordable Care Act is the law of the land and nothing that happens in Washington, D.C., this week will change that.

    “This isn’t a one-day event. This is a landmark in history,” said Keiser, D-Kent.


    Washington Healthplanfinder: http://www.wahealthplanfinder.org

    On the telephone:

    1-855-923-4633 on weekdays from 7:30 a.m. to 8 p.m.

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