Tag Archive for Customer Service

Grays Harbor PUD warns customers to beware of phone scam

Grays Harbor PUD

ABERDEEN – The Grays Harbor Public Utility District is warning customers to be aware of a phone scam in which callers are posing as PUD employees and demanding payments on overdue accounts.

 

PUD Customer Service Manager Randy Schmidt says the PUD has received several reports from businesses and individuals who have received calls from people claiming to be employees of the PUD and threatening to shut off a customer’s power if they do not immediately pay a certain amount of money.

 

“Customers need to beware of scams like this,” said Schmidt.  “If you receive a call demanding immediate payment, we urge you to immediately contact PUD staff to verify that the call was genuine.  Under no circumstances should you make a payment of any kind to callers without first checking to see that they are legitimate representatives of the PUD who can verify your account information and exact amount owing, both current and past due.”

 

Law enforcement agencies say their offices have received similar reports of callers claiming to represent television and phone providers, public utilities and magazine companies, demanding immediate payment.  Other scams include forged bills and parking tickets left on cars and in mail boxes.  Recipients of such fraudulent calls and mailings are advised to first contact company officials to verify the claim and to contact the office of your local law enforcement agency.

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Web Self Service Notice

By [email protected] (Rick Manwell)

In preparation for cutting over to our new auto pay and web self service portal, our current web self service will be offline starting December 27th at 3:00 pm until December 30th at 1:00 pm.

If you have questions, you may email Customer Service at [email protected], or call 360-532-4220.

…read more

From: Grays Harbor PUD

    

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Enrollment opens November 1 for Washington’s GET Program

Lochner affirms that GET is a very good option, especially for families with young children. “Parents starting early can save literally thousands of dollars on the future cost of college,” she said.

GET’s Web site at www.get.wa.gov offers details, charts, planning tools and answers for questions families may have about the program. Accounts can be opened online, and Customer Service is ready to help at (800) 955-2318 or [email protected].

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