Tag Archive for Better Business Bureau

State officials warn of mudslide scams

SEATTLE (AP) — State officials and the Better Business Bureau are warning people to be wary of scams related to the destructive Washington state mudslide…. …read more

From: AP Washington News

CONSUMER ALERT: Wash. officials warn of consumer rip-offs by mudslide charity scams

Scam Alert

OLYMPIA — As donors consider contributing to relief efforts for the Snohomish County mudslide tragedy, Attorney General Bob Ferguson and Secretary of State Kim Wyman are urging consumers to be on guard against scam artists who try to take advantage of the situation.

The officials joined forces with the Better Business Bureau in reminding consumers that rip-off artists follow news coverage of natural disasters like this one and swoop in under the guise of helping victims, but end up victimizing the well-intended donors.

“All of us in Washington and around the country have deep sympathy for the victims and their loved ones and friends at this tragic time,” Ferguson said.

“It is a natural instinct to want to provide assistance right away, but Secretary Wyman, the BBB and I advise potential donors to exercise caution and make sure their hard-earned dollars go for the purpose intended, not to line the pockets of scam-artists.”

Wyman added: “Our hearts go out to everyone affected by this horrific mudslide.  So much was lost by so many. I’m heartened that many Washingtonians have a strong impulse to be a part of the relief effort, at least financially, and to help the victims of this tragedy. I support that, obviously.

“But as the Attorney General and I continue to emphasize in times like these, sadly there always seem to be rip-off artists who take advantage of people. It is shameful, but some so-called charities take advantage of our generous nature.  I want people to donate to charities they know and trust, if that’s their desire, and I want no one’s money used to simply line some con-artist’s pocket.”

BBB joined in the consumer alert.

“We are saddened at the loss of life and devastation caused by the mudslides in Oso,” said Tyler Andrew, CEO of Better Business Bureau, serving Alaska, Oregon and Western Washington. “We know helping those in need is a top priority, but people must be proactive and careful to ensure that gifts are effectively used for making a difference in the community.”

The BBB, Attorney General’s Consumer Protection Division and the Secretary of State’s charities program offered these tips for prudent gift-giving:

•    Be suspicious of solicitors requesting immediate donations. Don’t rush decisions and consider contributing at give.org, a website run by the Council of Better Business Bureaus.
•    Make sure that charities are qualified to provide the type of disaster relief that is necessary.
•    Avoid cash donations. Write a check directly to the charity, not the fundraiser.
•    Never give out credit card numbers over the phone.
•    Be wary of “new” charities with unverifiable background information.
•    Watch out for solicitations from fake “victim” or memorial social media accounts.
•    Don’t be fooled by a name. Be watchful of charities that use sympathetic sounding names or names similar to well-known legitimate charities.

The Better Business Bureau, the Washington Attorney General and Secretary of State advise consumers to contact potential charities directly. For more information on finding charities, visit BBB’s charity review or theSOS charity lookup. Consumers can also visit the SOS web site for tips on giving wisely.

Vancouver coin company accused of cashing in without delivering

Blue Moon Coins

More than two dozen people have contacted Better Business Bureau to complain about Blue Moon Coins out of Vancouver, Wash., after spending hundreds of thousands of dollars. The company, which sells wholesale precious metals and coins, has earned an “F” rating with Better Business Bureau serving Alaska, Oregon and Western Washington after failing to respond to six complaints.

Customers allege that after placing orders, the products do not arrive; the company has racked up 25 complaints within the last three years including 19 serious ones. The Washington State Attorney General’s Office says it has 16 complaints against the business from 2013 to 2014.

One customer says he lost $168,000 after placing an order with Blue Moon Coins in September 2013. After months of attempted contact, the man tells BBB that he still has not been able to reach the company or receive a refund.

A Washington State customer tells BBB that he purchased $6,000 in merchandise from Blue Moon Coins in early January, but when trying to cancel the order, he claims the company never responded. He now wants to warn other potential customers before they do business. “I want the public to know, so someone else doesn’t get caught in this trap,” he says. 

The BBB accreditation of Blue Moon Coins was revoked in December 2013 after the business failed to comply with the BBB Code of Business Practices.

BBB is concerned about the serious nature of these complaints and reminds consumers to properly research companies at bbb.org before making purchases.