Aberdeen, WA - Three Grays Harbor E911 Operators are being recognized for their calm and professional response to the fatal shooting of a 28 year old mother in East Aberdeen. Director Peggy Fouts described the May shooting to a room full of Grays Harbor's Police and Fire Chiefs Tuesday. "The details were tragic from the beginning as the phone calls started to ring into the center with sounds of shots being fired in the neighborhood." Darlena Iverson was selected to receive the Outstanding Sustained Job Performance Award for her continued knowledge and dedication. Natalie Streifel, Darlena Iverson and Shawna Ashlock were selected to receive the Critical Incident Award for their role in handling a shooting. The Entire Staff of GH E9-1-1 Telecommunicators was recognized with the Special Projects Award for their work in managing the multitude of projects that assist the agency in completing its mission on a daily basis. The Telecommunicator of the Year Awards were presented at the 9-1-1 Operating Board meeting on April 10th at 830 am.
Outstanding Sustained Job Performance This award is presented to a Telecommunicator who does an all around good job on a regular basis. Telecommunicator Darlena Iverson is recognized as the agency’s 2011 Telecommunicator of the Year for Sustained Performance. She has been with us for 11 1/2 years. She displays equal competence at any task she chooses to take on, whether it be working a busy dispatch console, or conducting the new hire training academy. Darlena is an exceedingly positive role model for all Telecommunicators and represents our profession as she currently does her daily work: with pride, honor, dedication and commitment. Critical Incident The Critical Incident Award is not about the type of incident being handled, but rather, about the ability of the employee to handle the challenging circumstances placed before them. The intent of the Critical Incident Award is to focus on an employee’s calmness, ability to multi-task under an exceptional workload, attention to detail, and/or knowledge of obscure locations or unique procedures, all delivered with professionalism. This year there were three (3) Telecommunicators involved in this incident and so all three are being recognized for their participation: Natalie Streifel, Acting Supervisor; Darlena Iverson and Shawna Ashlock are recognized as the 2011 Telecommunicator’s of the Year for a Critical Incident for their handling of a shooting that occurred during Graveyard shift in May 2011. The details were tragic from the beginning as the phone calls started to ring into the Center with sounds of shots being fired in the neighborhood. Between the three employees on duty that night, they were able to answer the phones, get the units apprised of the details of the call, get the aid crew notified and broadcast attempt to locates for the suspect vehicle, all in a timely manner. Natalie has been with us since September 1997, Darlena since September 2000 and Shawna since November 2007. With their teamwork those seconds counted. Special Projects This award covers projects developed by, or implemented for, our personnel that enhance the day-to-day operation of the Center. This year the staff selected to recognize all of the Special Projects that are accomplished on a daily basis. These projects, while only a small part of the agencies overall function, are key to keeping the agency functioning. The projects are assigned to all staff to ensure work gets accomplished and the agency resources are always up-to-date. They include: Quality Assurance, EMD (Natalie); New Hire Training, CTO (Darlena); Back-up PSAP Resources (Shawna); Info/Index, Call Checking (Loanne); CTO (Laura); Monthly COPS (Katie J); Newsletter, Pub Ed, CTO (Carrie); On Floor Training, School Resource/Rapid Responder, CTO (Tonya); Center Scheduling (Shannon); and Call Checking, Premise History (Priscilla). Grays Harbor E911 services the following agencies:  |
Aberdeen Police Department |  |
Chehalis Tribal Police Department |  |
Cosmopolis Police Department |  |
Elma Police Department |  |
Hoquiam Police Department |  |
Grays Harbor County Sheriff |  |
McCleary Police Department |  |
Montesano Police Department |  |
Ocean Shores Police Department |  |
Westport Police Department |  |
Aberdeen Fire Department |  |
Cosmopolis Fire Department |  |
Elma Fire Department |  |
Hoquiam Fire Department |  |
McCleary Fire Department |  |
Montesano Fire Department |  |
Ocean Shores Fire Department |  |
Westport Fire Department |  |
South Beach Ambulance |  |
Fire Dist #1, Oakville |  |
Fire Dist #2,Central Park, Brady, Wynooche | |
Fire Dist #3, Westport |  |
Fire Dist #4, Amanda Park |  |
Fire Dist #5, Elma, Satsop, Porter |  |
Fire Dist #6, New London, Grays Harbor City |  |
Fire Dist #7, Copalis Beach, Ocean City |  |
Fire Dist #8, Pacific Beach, Moclips, Aloha |  |
Fire Dist #10, Wishkah |  |
Fire Dist #11, Grayland | |
Fire Dist #12, McCleary |  |
Fire Dist #14, Ocosta | |
Fire Dist #15, Artic, Vesta, North River |  |
Fire Dist #16, Copalis Crossing |  |
Fire Dist #17, Humptulips |  |
Pacific Co. Fire Dist #5, North Cove, Tokeland |
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