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Low settlements top insurance complaint in 2008

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The Insurance Commissioner’s Office received 5,341 formal complaints last year. Below is a breakout of the top three by reason and by type of coverage.

Top reasons for complaints in 2008

Reason

Total #

Percentage

Unsatisfactory settlement/offer

1310

24.5

Denial of claim

1272

23.8

Delays

1182

22.1

 

Top complaints by type of coverage in 2008

Type of coverage

Total #

Percentage

Auto

2250

42.1

Accident and health

1608

30.1

Homeowners

700

13.1

 

People who are having problems with their insurance can call the Insurance Consumer Hotline at 1-800-562-6900 for help. They also can file complaints online at www.insurance.wa.gov.

“Consumer protection is my top priority,” said Kreidler. “Whether you need us to investigate a complaint, act as a mediator, explain your rights or just answer a question, my office is here to help.” 

The office investigates consumer problems regarding canceled coverage or with claims that have been denied or delayed. 

“We also are an excellent resource for information on health insurance options,” Kreidler added.

The Insurance Commissioner’s Office recovered more than $10.5 million for consumers in 2008.

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